Privacy Policy
Last updated: 2026-01-13
1. Scope
This policy applies to visitors, registered users, and business customers who access the Service. If you are using the Service on behalf of an organization, your organization may control the data submitted to the Service.
Information We Collect
Account data: name, email, authentication identifiers, organization details, and profile settings.
Content you submit: text, files, translation requests, language preferences, style selections, and outputs you generate.
Usage data: logs, feature usage, interactions, and performance data.
Device and network data: IP address, browser type, device identifiers, and approximate location derived from IP.
Billing data: billing contact details and payment metadata provided via our payment processors (we do not store full card numbers).
Cookies and local storage: session tokens, preferences (such as theme), and usage counters stored in your browser.
3. How We Use Information
Provide, operate, and maintain the Service, including translation processing and file handling.
Personalize and improve features, performance, and user experience.
Protect the Service against abuse, fraud, and security incidents.
Process subscriptions, invoices, and account administration.
Communicate product updates, security notices, and support responses.
4. Legal Bases (EEA and UK)
If you are in the EEA or UK, our legal bases include performance of a contract, legitimate interests (such as securing and improving the Service), compliance with legal obligations, and consent where required.
5. Sharing and Disclosure
We share information with trusted service providers that help us operate the Service, including infrastructure hosting, analytics, payment processing, and AI model providers used to generate translations. We may also disclose information when required by law, to protect rights and safety, or in connection with a corporate transaction.
6. AI Processing and Content Handling
We process your content to produce translations and localization outputs. Model providers process content on our behalf to deliver the Service. Their use of content is governed by their own terms and our contractual controls where applicable.
7. Data Retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion of your account or data export through the Service or by contacting us.
8. Security
We implement administrative, technical, and organizational safeguards designed to protect information. No security method is 100 percent secure, and you are responsible for maintaining the confidentiality of your credentials.
International Transfers
Your data may be processed in countries other than your own. We use appropriate safeguards for international data transfers where required.
10. Your Rights and Choices
Access, correct, or delete your information.
Export your data in a portable format.
Object to or restrict certain processing where applicable.
Opt out of non-essential communications.
To exercise these rights, contact us at rey@feelslocal.com or use the in-app settings where available.
11. Children
The Service is not intended for children under 13, and we do not knowingly collect personal information from children.
12. Changes
We may update this policy from time to time. We will post the updated version with a revised date.
13. Contact
Questions about this policy can be sent to rey@feelslocal.com or wina@feelslocal.com
Terms of Service
Last updated: 2026-01-13
1. Eligibility and Accounts
You must be at least 18 years old or have legal authority to enter into these Terms.
You are responsible for maintaining the confidentiality of your account credentials.
If you use the Service for an organization, you represent that you have authority to bind that organization.
The Service
The Service provides translation and localization features for text and files, including optional styles, brand voice, and glossary tools. We may update or modify features over time.
3. Subscriptions and Billing
Paid plans are billed in advance and renew automatically unless canceled. Taxes may apply. We may suspend or terminate access for non-payment or chargebacks.
4. Usage Limits
Usage limits and tier-based features are described in the Service. We may throttle, limit, or restrict usage to enforce plan limits and maintain service quality.
5. Acceptable Use
Do not use the Service for unlawful, harmful, or infringing activities.
Do not upload content you do not have the right to use.
Do not attempt to reverse engineer, bypass rate limits, or interfere with the Service.
Do not submit content that includes sensitive personal data unless you have a lawful basis and necessary consents.
6. Your Content and Licenses
You retain ownership of your content. You grant us a limited license to process, store, and transmit content solely to provide and improve the Service, including generating outputs you request.
7. AI Outputs and Reliance
Outputs are generated by automated systems and may contain errors. You are responsible for reviewing outputs before relying on them for legal, medical, or other high-risk decisions.
8. Intellectual Property
The Service, software, and related materials are owned by Feels Local and its licensors. These Terms do not grant you any rights except as expressly stated.
9. Third Party Services
The Service may integrate third-party services, including model providers, storage, or analytics. Your use of those services may be subject to their terms.
10. Termination
We may suspend or terminate your access if you violate these Terms or use the Service in a way that risks harm. You may stop using the Service at any time.
11. Disclaimer
The Service is provided on an "as is" and "as available" basis without warranties of any kind, including merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability
To the maximum extent permitted by law, Feels Local will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or revenue.
13. Indemnification
You agree to indemnify and hold harmless Feels Local from claims arising out of your use of the Service or your violation of these Terms.
14. Governing Law
These Terms are governed by the laws of the jurisdiction where Feels Local is established, unless otherwise required by law or agreed in a written order form.
15. Changes
We may update these Terms from time to time. Continued use of the Service after updates constitutes acceptance of the revised Terms.
16. Contact
Questions about these Terms can be sent to rey@feelslocal.com or wina@feelslocal.com
If you have a separate written agreement with Feels Local, that agreement controls in the event of a conflict.